Privacy Policy

Effective Date: September 2, 2026

Who We Are

San Marcos Appliance Repair is a mobile appliance repair business operated by Francisco Ortega, serving San Marcos, CA and North San Diego County. We have no public shop or showroom; technicians dispatch directly to your home or business. This policy explains what personal information we collect through sanmarcosappliancerepair.net, how we use it, and the choices you have.

Information You Provide to Us

When you submit a form on this site — to request a callback, book an appliance diagnosis, or contact us — we collect the information you enter, which may include:

• Your name and phone number
• Your email address, if you provide one
• Your service address and city
• The appliance, brand, and issue you describe
• Your preferred appointment date and time

We use this information to respond to your request, schedule and confirm appointments, and keep a record of the service.

Information Collected Automatically

Like most websites, our server automatically logs standard technical information when you visit, including your IP address, browser type, device type, and the pages you view. We use these logs for basic security and to keep the site running correctly. We do not currently use analytics or advertising tracking tools on this site.

Cookies

This site does not set advertising or analytics cookies. Our hosting and caching provider may set a small technical cookie to serve pages faster; it does not identify you personally or track you across other websites.

How We Use Your Information

We use the information you provide to:

• Respond to your request and schedule your appointment
• Call or text you to confirm an arrival window
• Keep service records for warranty and billing purposes
• Improve how we operate and communicate with customers

We do not use your information for unrelated marketing without your consent, and we do not sell your personal information.

How We Share Your Information

We do not sell or rent your personal information. We may share it with service providers who help us operate — for example, our website hosting provider, which processes form submissions and delivers them to our email — solely to provide that service to us. We may also disclose information if required by law.

Data Retention

We keep the information from your request or service history for as long as reasonably necessary for business, warranty, and record-keeping purposes.

Your Choices and Rights

You can ask us at any time what personal information we hold about you, or ask us to correct or delete it, by contacting us using the information below. California residents have specific rights regarding their personal information under California law; we are happy to honor requests to know, correct, or delete your information even where those rights may not formally apply to a business our size.

Children's Privacy

Our services and this website are directed at adults. We do not knowingly collect personal information from children.

Data Security

We take reasonable measures to protect the information you submit, including transmitting form data over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision.

Contact Us

Questions about this policy or your information? Contact us:

• Phone: 760-621-5157
• Email: info@sanmarcosappliancerepair.net